Professional Resume

Skyhawks Sports, Spokane, WA - Executive Director of People Operations & Culture
June 2022 – Present

Serving as a strategic advisor to the President and executive leadership team on organizational growth, workforce strategy, operational systems, and financial accountability.
Lead and develop a 20-person cross-functional team responsible for hiring, onboarding, customer support, compliance, and territory support operations.
Supporting 51 franchise territories and 24 corporate regions with workforce planning, operational alignment, and culture development.
Built national hiring infrastructure that delivered 2,600+ hires over three years, improving employee retention by 41% and raising coaching evaluation scores by 22%.
Conducted 2,100+ interviews across full-time leadership and part-time operational roles.
Owning the Accounts Receivable operational process, partnering with finance leadership to improve AR reporting accuracy, payment collection workflows, and internal accountability systems across regional managers.
Leading the redesign of AR processes including invoice tracking, payment reconciliation, and RAM collection accountability, improving visibility into outstanding revenue and supporting more accurate commission and profit-share calculations.
Coordinating cross-departmental efforts between operations, finance, and territory leadership to improve financial controls, payment processing workflows, and reporting transparency.
Serving on the Strategic Leadership Council helping design incentive structures, operational systems, and long-term organizational planning initiatives.

Eastside Timbers & Thorns FC, Gresham, OR - Marketing & Communications Director | Goalkeeping Director | Head Coach
January 2019 – 2022

Led a record-breaking fundraiser, generating $110,000 (31% increase from prior record).
Led operational growth of a large youth soccer club, expanding recreational and competitive programming while increasing annual gross profit from $250K to over $400K.
Expanded the Recreational Soccer program, increasing Fall registrations by 138% and Spring by 38%.
Increased Competitive Tryout registrations by 26% since 2019, leading to three consecutive years of record attendance.
Expanded the Competitive program by 10% by attracting a higher volume of players through targeted outreach and engagement strategies.
Designed and launched a new website, improving brand presence.
Managed nine social media platforms, driving engagement and marketing outreach.

Western Washington Surf FC (Formerly Titans FC), Bellevue, WA - Senior Director
January 2016 – December 2018

Expanded club from 31 to 55 teams across five locations, boosting revenue to $1.6 million.
Designed and maintained the club’s website, earning SportsEngine recognition.
Increased social media engagement by 167% and secured sponsorship deals.
Led marketing, community outreach, and competitive recruitment efforts.

Soccer Operations & Development | College Coach | WPL Academy Head Coach | Gonzaga University

2014 - Present

Coached and developed athletes across multiple age groups, from youth to collegiate level, enhancing player performance and competitive success.
Served as Head Coach for premier teams, guiding players toward collegiate and professional opportunities.
Provided leadership as a director and administrator, overseeing team operations, staff coordination, and strategic development.

Western Washington University, Bellingham, WA - Bachelor's Degree in Literature with a Secondary Education Emphasis
Graduated in June 2017